Refund policy

Refund and Cancellation Policy

Last updated: 14/03/2026

Order Cancellation

Orders can be cancelled within 12 hours of placing the order. After this period, the order may already be processed or shipped and cancellation may no longer be possible.

If your order has already been shipped, it cannot be cancelled. However, you may refuse the delivery at the time of arrival.

To request a cancellation, please contact us at support@trendocia.com with your order number.

Damaged or Defective Products

If you receive a damaged, defective, or malfunctioning product, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number

  • Clear photo or video proof of the damaged or defective product

  • A brief description of the issue

After verification, we will either:

  • Send a replacement product, or

  • Issue a full refund

Requests made after 48 hours of delivery may not be eligible for refunds or replacements.

Wrong Product Received

If you receive a product different from the one you ordered, please notify us within 48 hours of delivery.

Provide:

  • Order number

  • Photo of the product received

Once verified, we will arrange a replacement or refund.

Order Not Delivered

If your order has not been delivered within the estimated delivery time, please contact our support team.

If the shipment is confirmed lost by the courier partner or returned to our warehouse, a refund will be issued.

Return Conditions

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The product must be in its original packaging

  • Proof of purchase must be provided

Returns may not be accepted in the following situations:

  • Customer changed their mind after delivery

  • Product has been used or damaged by the customer

  • Request is made after the allowed return window

Cash on Delivery (COD) Orders

Orders placed using Cash on Delivery (COD) cannot be cancelled once they have been shipped.

If a COD order is refused at delivery and returned to our warehouse, we reserve the right to restrict COD service for future orders.

Refund Processing Time

Once a refund request is approved, the refund will be processed within 5–10 business days.

The time required for the refund to appear in your account depends on your payment provider.

Typical timelines:

  • UPI refunds: 3–5 business days

  • Credit/Debit card refunds: 5–7 business days

  • Net banking refunds: 5–7 business days

  • COD refunds: Bank transfer or store credit

Contact Information

For cancellation, return, or refund requests, please contact us:

Email: support@trendocia.com

Please include:

  • Order number

  • Description of the issue

  • Photo or video proof (if applicable)

Our support team will review your request and respond as soon as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.