Shipping policy

Shipping Policy

This Shipping Policy describes how orders placed on Trendocia are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.

Order Processing

All orders are processed within 1-3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays. Processing times may vary depending on product availability, supplier location, or order volume.

As Trendocia operates on a dropshipping model, products are shipped directly from third-party suppliers or fulfillment partners.

Shipping Timeframes

Estimated delivery timelines are as follows:

Domestic Shipping (India): 5 - 10 days after dispatch

Delivery times are estimates only and are not guaranteed. Delays may occur due to logistics partner issues, weather conditions, regional restrictions, or unforeseen circumstances.

In some cases, orders containing multiple items may be shipped separately.

Shipping Rates & Charges

Shipping charges, if applicable, are calculated and displayed at checkout before order confirmation.

Standard shipping cost: aproximately 60 rupee
Promotional or free shipping offers may apply based on order value or active campaigns.

Cash on Delivery (COD)

Cash on Delivery is [AVAILABLE / NOT AVAILABLE] for selected products and pin codes only.
COD eligibility is determined automatically at checkout.

To reduce failed deliveries and Return to Origin (RTO):

Customers may be contacted via phone, WhatsApp, or email for order confirmation before dispatch.
Orders with incomplete details, unverified contact information, or a history of failed COD deliveries may be canceled or converted to prepaid at our discretion.
Refusal to accept a COD order at the time of delivery may result in restriction of COD access for future orders.

Shipment Tracking

Once your order has been shipped, tracking information will be shared via email or message, where available.

Tracking details may take up to 24 hours to become active after dispatch.

Delivery Issues & Delays

Trendocia is not responsible for delays caused by:

Courier or logistics partner issues
Incorrect or incomplete delivery address
Customer unavailability at the time of delivery
Natural disasters, strikes, or force majeure events

If your order is delayed beyond the estimated timeframe, please contact us at support@trendocia.com, and we will assist you.

Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate and complete shipping details.

Orders returned due to incorrect address, failed delivery attempts, or refusal to accept delivery may require additional charges for re-shipment or may not be eligible for refund, depending on the situation.

International Shipping

We currently DO NOT offer international shipping.

If international shipping is available:

Delivery times vary by destination
Customs duties, taxes, and clearance charges are the responsibility of the customer
We are not responsible for delays caused by customs authorities

Compliance with Indian Consumer Protection Rules

This Shipping Policy is drafted in accordance with the Consumer Protection (E-commerce) Rules, 2020, ensuring transparency regarding order processing, shipping timelines, charges, and customer communication.